Somebody is going to get killed from this.

For sure.

If they’ve got a problem with non-emergency callers dialing 911, surely it would be best to try and reduce that problem through other means (such as fining persistent inappropriate use of 911)

I don’t want to talk to a fucking robot when I’m on the floor dying.

I think the non-emergency number should be heavily advertised. I have no idea what the local one for me is (if it even exists)

Promoting that the nunber exists as a actual thing people should use is good, yeah. :)

The actual number isn’t so important, though. If ever needed to call the non-emergency number I’d search it up, which fortunately I can do given I’ve got loads of time because it’s not an emergency.

I would bet there are large swaths of people that don’t know there is a nonemergency number to look up.
And in some locations (e.g. Atlanta, last time I checked), there is no non-emergency number–you call 911 regardless and the dispatcher directs the call.
There seems like a very easy solution here that doesn’t require AI.