Ben Daubney 

A new post for #WeblogPoMo2025:

AI, fuzzy logic, and customer comments. Or, does the potential use of AI on your "any other comments" data balance out AI's plagiarism problem?

https://bendaubney.com/fuzzy-logic-and-customer-comments/

I walk through one of the more interesting parts of my day job here. Comment data is fascinating. Really.

Fuzzy logic and customer comments

Consider the following quote from someone who filled in a survey about their visit to an opticians: If I asked you, based on the above, how long it t...

Ben Daubney
May 30, 2025 at 3:36pmWeb
Show threadBen Daubney May 30, 2025
I've not written as many #WeblogPoMo2025 posts as I'd hoped. We had a nasty medical situation this month which took a lot of time and energy to deal with. I've a few more posts lined up after this one even though we're at the end of the Mo', so bear with me!
Show threadHenryMay 30, 2025

@bendaubney No pressure; people before posts!

(I do very much enjoy your posts, but I can wait.)

Show threadBen Daubney May 31, 2025
@hl Thanks pal
Show threadHenryMay 31, 2025
@bendaubney Also, I thought your post was really interesting, and hadn't realised (or thought about really), how LLMs might be useful for that kind of free form comment processing. Maybe another case where some form of "AI" is quietly useful, but doesn't achieve the current loud "goal" of replacing people.