dantheclammanVCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI
arrakarkLOL. If you have to buy your customers to get them to use your product, maybe you aren’t offering a good product to begin with.
JesusThere is another major reason to do it. Businesses are often in multi year contracts with call center solutions, and a lot of call center solutions have technical integrations with a business’ internal tooling.
Swapping out a solution requires time and effort for a lot of businesses. If you’re selling a business on an entirely new vendor, you have to have a sales team hunting for businesses that are at a contract renewal period, you have to lure them with professional services to help with implementation, etc.