Listening to my husband calling out a play-by-play as he attempts to cancel our Microsoft Office subscription. (We’ve switched to free, open source LibreOffice). “They’re not making this easy!” he yells to me.

First, they tell him what a terrible mistake he’s making by listing all the services we’ll be losing. Like the AI we don’t want, and the OneDrive that we don’t use and have to actively fight Office to prevent it from storing stuff there.

Next, they beg by offering a lower price without the AI features — which means they are aware that those features are unpopular.

Finally, after much scrolling, there is the button that does the job. And we’re free!

Then it whines “but whyyyyy?”

It’s like breaking up with a toxic partner.