Somewhere between a rant and outburst of frustration, let's face it: the market trend is to have #bots, now #AI agents, all over the place.
Bots, instead of people who do things in the company. Or are supposed to do. Because “there is an #AI for everything”, that will replace accountants, HR, developer, lawyers. Then those who do “stuff” in compliance, #artists, #designers and #photographers .
1/n
Bots instead of customer care, because the task is not to provide a service/product, but to make it impossible for you to contact customer service. In the very end, it is your problem, not their.
So why not putting you in a nice bot maze that makes this task not only frustrating, but also impossible (Dark Souls was easy in comparison)?
Bots instead of customers, because you don't have to worry about anything, you just have to buy. And possibly leave a positive review.
2/n
And if you don't have the time to leave a positive review, there's an AI agent that will write one for you, emphasizing your experience, the quality of the product and the service itself. AI slop supporting iteself, feeding itself in an endless cycle of AI cannibalism and.
3/n
Social media has gone so far as to create bots to “create content” for the public, as if we all want to read posts made by stochastic text generators and image disseminators that spew out rubbish for us to consume like brain-dead zombies.
A bot will then check if the content generated by its “datacentre companion” is okay and maybe report it (that would actually be very fun to watch).
4/n
The “victim” bot will open a ticket with the “moderator bot” to appeal the decision, and it will reject it because the “victim bot” will have to ask the account owner to validate the captcha and prove that it is not a robot.
And the bigger the companies, the more noticeable this situation is: banks, airlines, telecommunications companies, healthcare services: the digital space has become this #enshittogenic (credit @pluralistic), to the point opening any "major" platform gives you nausea.
5/5
Sebastian Zdrojewski