Sindarina, Edge Case DetectiveApr 29, 2025

What do people use as issue trackers, these days? I am looking for open source options that can be self-hosted, and I already know about RT.

What else is there?

Some requirements;

1) First class support for email, without turning tickets into HTML-based notifications with 'View Request' nonsense, and so forth. Plain text must be an option, preferably the default.

2) No 'AI' nonsense. No ChatGPT integration, no cloud dependencies, nothing. This is for humans supporting humans who know how to use search, or can be taught, not a bullshit chatbot.

3) Linux-hosted, web-based, no Windows dependencies.

Boosts welcome 🙏🏻

Show threadDerick Rethans
@sindarina I use @mantisbt — but haven't tried their email-to-create-a-ticket support. Their docs list that it is possible, with a patch: https://mantisbt.org/docs/master/en-US/Admin_Guide/html-desktop/#admin.lifecycle.create
Admin Guide

This book is targeted at MantisBT administrators, and documents the installation, upgrade, configuration, customization and administration tasks required to operate the software.

Apr 29, 2025 at 11:47amWeb
Show threadmantisbtApr 29, 2025
@derickr Not sure what patch is being referred to here... @sindarina You probably want the EmailReporting plugin https://github.com/mantisbt-plugins/EmailReporting
GitHub - mantisbt-plugins/EmailReporting

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