"Your call is so important to us, we have fired all the humans and replaced them with a terrible automated system that cannot understand you.
Please hold while we pay our executives another bonus for some reason.
Did you know you can use the Internet to discover our website can't answer your question?"
@daedalus My friend called a CS line recently and the rep was really helpful. At the end, they agreed to do the survey. It was one question about how satisfied they were. They tried to enter “10” because they were happy. The system isn’t set up to take 2 digit responses, though, so it recorded “1” and asked for further detail about they why were unhappy.
My friend bothered to follow up and correct it but many folks won’t. It struck me as bad design and stacked against workers.
@quietewe
Hah, any chance it was Lowe's?
JP
Erin
Tim Chase