me (to an 'electronic appliance repair' service: hey can you check a PCB for a short for me?

them: what is it from?

me: a pool pump

them: no you need a pool pump company for that

me: it's not the pump itself, I just need someone to diagnose a fault in the board that is creating a short

them: it's probably the pump

me: it's not the pump, its the control board, can you just test it for me?

them: no we don't do pool pumps

@Kels_316 similar but different experience last week. I had an idea that required a custom clock made.

Turns out "clockmaker" means restorerer/repairer. None of them make clocks anymore, they just fiddle with the ones that their predecessors made.