Because the local trams aren't running tomorrow evening, I paid for a train ticket and booked passenger assistance.
I just had a call refusing any assistance.
Not only will they not provide a ramp for me to wheel my mobility scooter on and off the train they also stated that even if I travel without my scooter they will not provide any assistance - a clear breach of the UK Equality law.
I expect to fold it and stated that on my application, but I still need the ramp - they refused.
I then explained that even if I travel without the scooter, I require the ramp and help with luggage - both the call handler and his supervisor refused even that.
I always say Northern Rail is the worst company for disabled passengers but this goes beyond anything I expect from them.

Please spread this - they need the publicity.
#NorthernRail