šÆšš” ššš¦š¬š¤š¢What's been your most painful parent tech support moment?
ChickenLadyLovesLifeHelping my octogenarian mom with her iPhone is the most painful experience. She often calls me about something that has āpopped upā in some app that sheās using. I tell her to just close it and she says āhow?ā I then say something like ājust click the OK button ā¦ or the Done or Close buttons, that will be some unknown color ā¦ or click the X in the upper right or maybe the upper left corner ā¦ or click āDoneā or āCloseā in the toolbar, on the left or right sides ā¦ or maybe the thing has slid up from the bottom and you need to swipe down to get rid of it ā¦ or maybe you need to click the Home tab on the appās bottom bar.ā
Iāve actually been an iOS mobile developer for 15 years now. Anybody who thinks thereās any sort of consistent, intuitive design principles behind Apple products is insane.
I feel this lol
I do have some personal experience to āproveā the contrary, since I gave my grandmother an iPhone, it become much easier to deal with. That might be bias though, as that is my primary device as well, so I might just be more used to it compared to troubleshooting Android devices.
Iāve been wondering about that. It would certainly be easier if my mom had the same type of phone I do, and I can find all the accessibility options, but itās just too expensive for something she uses only as a telephone
My grandmother has always had iPhones and Iāve always been on the android side of the fence. Sheās been struggling with spam texts and unfortunately Iām not seeing an obvious way to stop them. Meanwhile my pixel automagically tosses basically all spam texts usually before I even see them. Honestly the spam is becoming a problem because sheās getting so many texts from organizations begging for donations and she doesnāt actually know how much she actually has set up to donate every month or to whom
Android is on board with that crap too. Software Buttons that donāt always pop and gestures are trash.
lichtmetzgerBut at least Android still has the option to enable the old button bar at the bottom of the screen, it has a back button that pretty much closes everything that opens up.
The gestures in Android do the same thing as the button bar, so even when I use gestures I always have a dedicated back gesture.
Pixel changes the navigation mode to gesture only by default. You can go and turn that back to three button mode and it is pretty successful, If you know itās there.
I find Samsungās one UI implementation to be dodgy when apps go full screen sometimes it doesnāt like to stay on, sometimes when apps come out of autohide thereās a race condition and the app will appear over the bar rendering it unselectable. That bugs been there for years. Itās also irritating that the button positions on vanilla and one UI are backward of each other.
At least itās the same type of phone you use. My mom has a cheap android phone, with all sorts of crap and limitations from the provider. I guess itās cheap, but sometimes itās just not worth it. Anyhow, I havenāt used an Android phone in at least ten years, have no idea about all the crap on hers, and she doesnāt have the vocabulary to describe what she sees or does, but Iām supposed to help over the phone?
Itās much easier if she has an Android phone, you can just use TeamViewer to see and control her phone remotely lemmy.world/comment/15653070