Is Agentforce a champ or a chump?

This week, @Salesforce announced #AgentForce 2.0. 

How big a thing is this? Is it a full pivot? 

Should other #EnSW vendors be worried? How do #agents relate to humans if a "digital labor platform" becomes a thing?

Here is my assessment. https://zurl.co/rEL49

Agentforce 2.0 - Champ or Chump?

CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen