Chris MartinThe notion that people choose to use computer applications because they are useful at accomplishing tasks is extremely outdated. The vast majority of software use is not voluntary.
We choose or are required to engage with a person, organization, business, government. They dictate what software to use for the interaction based on what is most convenient and advantageous to them.
margot@chris__martin @mcc this reminds me of reporters talking about how the US immigration asylum app (CBP One) is full of problems, and that FOIA requests have shown most officials are aware of that but don't really care, probably because it serves the purpose of reducing how many ppl can actually apply for asylum