The notion that people choose to use computer applications because they are useful at accomplishing tasks is extremely outdated. The vast majority of software use is not voluntary.
We choose or are required to engage with a person, organization, business, government. They dictate what software to use for the interaction based on what is most convenient and advantageous to them.
I have been thinking about this ever since years ago Julie explained to me that the reason she dislikes graphical user interfaces is they feel like prisons because to a much larger extent they are an experience fully orchestrated by somebody else.

@chris__martin The reason I dropped MacOS. Fantastic OS... as long as you used it exactly as Steve Jobs envisioned (it was early 2000s). Stray outside those lines and it was nothing but frustration.

I went back to Linux which was ugly and needed some extra hacking, but at least I didn't feel like the OS was fighting me.