"Apple Support just told one of my customers that they could not issue a refund and that this was something the developer would need to do."

People at Apple should get fired for this bullshit. Starting with Tim Cook of course.

https://mastodon.social/@mjtsai/113483053800582871

@lapcatsoftware @mjtsai last year when I read on 9to5Mac of StopTheMadness Pro launching and using a previous purchase app bundle for upgrade, I bought the bundle on my work Mac. On my home Mac I couldn't download/install. AppleCare said to request a refund, but I insisted it has nothing to do with the app and rather with App Store functionality. Luckily I figured out a fix on my own - by hiding the purchase on my work Mac, then unhiding it on my personal Mac. I suggested they file a Feedback 🙃😆
@alc @mjtsai I'll have to add that trick to my troubleshooting page!
@lapcatsoftware @mjtsai found a screenshot for you; I also used with AppleCare