New CRM requests have died down and so I’ve finally gotten some time to dive into automating some alerts between my RMM and ITSM platforms.

Im able to parse the outbound webhook from the RMM service and transfer that into my ITSM’s API so it’s ingested as a ticket. Needs a little more data. Hoping I can match the inventory tools to assign the asset to the ticket without much effort and then assign the proper requester.

Then lastly is getting my SNMP tool to do the same for printers. Been emailing myself the URL and typing the requester’s name like a pleb to fire the request tickets.

Soon I shall finally have time for all these meetings!