This person does not complain about not being served ten minutes after the establishment having closed, but about the fact that not one of the four employees could be arsed to let the guest know.

Use this knowlege going forward:

• if the door is locked the store is definitely closed
• if i am an employee where the door is finally locked? It is both my prerogative and my absolute pleasure to not have to talk to you.

There is never a reason to talk to someone behind a locked door because the type who does always want the same thing: an exception. And the type of person who believes they deserve this exception is the absolute last person you want to let inside (or even waste time arguing with).

Anyone who has worked with the public has at one point gone to that door and had that lesson taught to them the hard way, guarantee it.

Also “guest”? this isn’t a work huddle. Don’t you ever use that corporate trash-assed word after you clocked out. You arent c-suite, don’t use their language

Also “guest”? this isn’t a work huddle. Don’t you ever use that corporate trash-assed word after you clocked out. You arent c-suite, don’t use their language

so happy you said this. the use of the word “guest” instead of “customer” really gets under my skin

Same with “Client” instead of “User”