@VeroniqueB99 I remember an older man coming into our computer lab trying to apply to be cart return guy at his local Walmart. He'd already ... started, sort of...
It took an hour to figure out all the passwords and get things going.
He came back 30 days later b/c you have to do that. The third time we had it down to 15 minutes.
Hey, he ended up getting the job ;) but ... people need support for that.