Dan's Online Community Management Thread that started off as me bitching about a subreddit and turned into a server-spanning Epic Thread about What Not To Do when running online communities, part 1:
https://mastodon.social/@ifixcoinops/105778289798706182

Part 2:
https://mstdn.social/@ifixcoinops/109354147264054179

Part 3:
THIS THREAD RIGHT HERE, YOU'RE READING IT BUDDY, also the fact that this very thread is split over three servers now is, uh, shall we say Illustrative Of The Issues Discussed

Dan Moved to Retro.social (@[email protected])

I've learned a lot of Hideous Nonsense during the two decades I've run online communities, and I started posting that nonsense over on this thread on my old account: https://mastodon.social/@ifixcoinops/105778289798706182 This thread continues right here, as soon as either I think of something else to add, or some new server admin does something foolish that I can point and cackle at.

Mastodon 🐘

I'm resurrecting this saga so that I can use it to link to this post about Blaseball from @lori

https://hackers.town/@lori/111007234002566380

Go and read that omfg, it's long but you won't regret it

lori (@[email protected])

I want to tell another Blaseball story, as Blaseball stories have become my personal Aesop's Fables of Dogshit Internet Community Dynamics. This one is about Jessica Telephone's wives.

hackers.town

Community Management Thread housekeeping, Things To Keep In Mind Edition:

1. It's a LONG ASS THREAD, and Mastodon's web interface is STILL broken for reading long posts, so you'll want to periodically click on a date if you want to see it all. Android users, try Subway Tooter.

2. I'm rereading some of it now, and while the advice still holds up, the tone kinda doesn't. My internet voice changed a bit in the last couple of years; early on you'll see a few words I've been trying to stop using, words like "stupid" and "crazy" and "nuts" and stuff like that, so be prepared. It was y'all's gentle encouragement and positive examples on Fedi that ended up changing my voice for the better, and I thank you for it. Even if it did happen to coincide with a period of history where people were eating so much horse deworming paste that the shops literally ran out, which I found... Challenging

3. The original thread was just a kind of "Something pops into my head so I add it to the thread and a few days later I come back and go AND ANOTHER THING" situation, and if you read it all at once it feels Rather Rambly And Disjointed, I can only apologise and gesture sheepishly towards the timestamps in hopes that when you come across a complete non sequitur you'll go "Oh that was like a week later"

4. I don't know if I have a whole lot more to say on the subject, but I bet stuff'll come up, and when it does, this third server has a 50,000 character limit lol

Online Community Management Thread: that time that I put a Friends List in my browser game

So on my game you can buy a Monthly Memento for a tenner, which is a thing that does something special, different every month. Lately I've been preparing for a server move and that's involved going through lots of old code and being reminded of past mistakes, so lately the Monthly Mementos have been themed around having the player character ascend a set of stairs into the Problem Attic and pull out a randomly-chosen dusty old relic from the past.

I thought you might enjoy this descriptive text in which I talk about that one time we thought adding a Friends List was a grrrrreat idea.

-----

You spend a few minutes finding a flat bit of ground and unfolding and extending the legs and in general bollocking about trying not to get your fingers pinched by anything, until you have what's basically a tiny portable shelter made out of an old wooden door. But you know that's not where this ends, oh no; you twist the knob and dodge the ladder that rushes facehungrily downwards as you open the door. An observer would see you ascend the ladder and disappear into thin air; you see, in the non-space past the door, the dusty attic where Improbable Island keeps its old junk. You furtle around for a few minutes and emerge with...

A List of Friends
Oh haha, man, that was a feature. Back in the six months in which it looked like every game was destined to have a defined social graph, our eyes turned into dollar signs as we gibbered "I'll bloody 'ave some o' that!" and we fermented up our very own Friends List feature, which would let you know when your friends were online.

The problem was, people generally know who their friends are. There wasn't really any need to write software that collects names into a list and stamp each one with the word FRIEND; in fact, when you think about it, that's pretty fucking weird, isn't it? Normally you'd see a person, think "Oh it's my friend Jimmy Crumbles" and that's enough, you don't need to record that data anywhere, getting software involved doesn't really make much sense in most contexts. Plus, being friends with someone isn't necessarily a binary, there can be a whole bunch of wibbly squibbly soft nebulous stuff in between "Yes we're friends" and "No we're not friends." There's acquaintances, and people you work with, and people you see often and chat with but don't know their names, and people you enjoy in small doses, and all sorts of not-friends-but-not-not-friends in your life, including the vast category of "People with whom I enjoy playing this specific internet game."

Of course we didn't think too much about this, we were just adding social features because everybody else was doing it and making loads of money in the process, so we spent like three weeks writing a really nice Friends List feature and stuck it online and then took it offline again not even 12 hours later.

For a brief, glowing moment, Improbable Island had all the social weirdness of facebook, without the context in which one might be accustomed to facebook's various weirdnesses; the nebulous "Is this person my friend?" question wasn't allowed to have its answer evolve gradually and normally over time, it became a binary, yes or no, are you my friend or aren't you, you must answer right now and if I think you're my friend and you don't then what happens to us then, and what even is a friend in this context anyway, does anybody know and do any of us agree, and this is a browser game for Christ's sake people are going to treat their Friend Count the same way they'd treat any other stat. Why is that one lady going around Friending literally everyone on the whole site? Why is that one guy refusing every Friend Request? What's the story with those two people who were roleplaying with each other every day, surely they were friends, right? And now they're suddenly the bitterest of enemies? Is being my Improbable Friend the equivalent of maintaining prolonged eye contact? Does it mean that we nod at each other in the pub, or does it mean that you're going to come to my house and stay on my sofa for three weeks? Does this mean we're married now? Why is the guy who I did a brief scene with two years ago now acting like he's just bought us a tandem bicycle and matching waistcoats? Should this feel like I'm sitting down on the bench next to the lady I've RP'd with every night for the past week and rubbing up against her like a cat going "How are you today, fffrrrrrieennnd?"

The worst and most ironic part of this whole weird "Making a list of your friends" Thing is that even though nobody agrees on what adding someone to your friends list means, everybody knows that something baaaaaad is going on when you remove someone from it.

Did you ever spend throw something in the bin so hard that the bin fell over and the Thing rolled out and then you had to go over to the bin and set it upright and chuck the Thing in it again but then you change your mind and pick up the whole bin with the Thing inside and stuff it into one of those big thick black contractor bags and knot it shut and throw it out into the cold black night? Yeah. That.

Ahahahaha oh no somebody submitted Improbable Island to Hacker News

I haven't updated this thread in ages lol

Here's the latest thing:

...Mastodon doesn't do italics because it's shit, but imagine this next sentence italicized:

_Everybody is talking about my CoC_

🐴 So this bloke's been expanding the same game for like sixteen years, and it's gotten really -
🐰 Yeah yeah very nice whatever but LOOK at THIS bloke's CoC oh my GOD
🐴 So the game's about -
🐭 this CoC is WAY too big for me, sorry
🐴 anyway, so chance is the fifth fundamental interaction, in this -
🦊 I took the whole thing and honestly, it was the best CoC I've ever had
🐴 you can make your own places in it, he's written a drag-and-drop programming language, you gather programmatic chunks from the scrapyard in cyber city 404 -
🐐 Hoo boy you weren't kidding about that CoC
🐴 there's this lady who loses her name in a game of cards -
🐝 GUYS I FOUND HIS MASTODON, HE TALKS ABOUT HIS LENGTHY CoC THERE TOO

The best thing happening in the Hacker News thread is the people complaining about the CoC and saying they won't join the community because of it.

You know, you go through life, you see enough people thiiiiis close to Getting It, you start to wonder how many things you yourself are This Close to getting

I'm not gonna obsess over the thread, but if anybody's got a HN account, someone down at the bottom of the page asked "Does anyone know what the total word count is," feel free to tell them from me "No"

Oh man it's been ages since I did the Online Community Management Thread but I do have one little thing to add

Way earlier, way way earlier, like two accounts ago, I said most websites treat nazis like spam and delete without giving them any thought (a handful of shit American websites let them stick around, but sincerely, genuinely, it is Not Normal to have nazis on your website unless you're running a nazi website) and that tickled a neuron about the difference between trolls and spammers

I've had someone occasionally making an account to shout slurs at me lately, but it's literally just that, all-caps "SHUT UP (slur)" and some folk, especially folk in the media, would call this trolling.

It's not trolling, it's spam! The people who call this sort of behaviour trolling have either never encountered a troll or they've been actively getting trolled for a long time and not noticed lol

Someone who blunders into your mentions to call you a Whatever isn't the same as someone trolling you. That first person is just noise, you flip a switch and you're done. It takes then more clicks to make a new account than it takes you to block them, so, y'know, big deal. It's not trolling, it's spam.

The difference between shouty sweary spam and actual trolling is like this; you flip on the stereo and it's not tuned in and you have a horrible moment of staticky noise and you go OO NASTY SPAM so you twist the knob and find a station and it's playing a song you like, so you make a nice cup of tea.

When you get back, the song's still going, maybe it's some kinda weird radio edit, whatever, you're only half paying attention. As you sit drinking your brew and soldering your boards or whatever the volume increases, slowly, imperceptibly, and you vaguely notice that the song's finished and there's now some kind of interview or chat show going on, about some contentious topic or another, and at first the interviewees are pretty civil but one of them keeps winding the other one up until they're screaming, and you think "What the hell is the presenter playing at, letting them scream into the mic like that," and you look up from your iron and Actually Listen for a sec and that's when you realise they're arguing about you.

THAT's trolling.

Online Community Moderation Thread Part 77777:

Hi I'm Dan and I haven't updated this thread in a while 'cause I've been thinking about other things. I thought briefly that I might be done!

Just like I keep thinking, briefly, that I'm done making new moderation tools for my game website!

Things are pretty chill on my site now thanks to my enormous CoC, so these days I don't have to make as many new moderation tools as I used to. Been averaging about one per year in the 2020's.

It's still important. The more users find your site, the more chances that someone will invent such a novel way of being a butt that I'll have to invent a new method to detect and deal with buttery.

We can bang on about technical solutions to social problems all day, but these butts are literally using your technology to create or exacerbate social problems. So aye, giving a one-click method to summon a mod, for example, that's useful. Adding audits to player-created items to see if someone's using them to harass someone, also useful.

You'll never be done improving moderation tools, is the message here. Y'know, just in case that's relevant to anyone right now.

Making moderation tools: spending a week to make the Perfect Tool, then six months later rebuilding the Actual Perfect Tool from scratch because you ended up using the original Perfect Tool (a screwdriver) in a way you didn't originally envisage or intend (as a chisel).

Me: 🦝 Pfft, I know better than to try to make technological solutions to social problems

Trolls: 🦆 *cracking knuckles* right, time to make social problems outta this guy's technical solutions

Dan's Online Community Management Thread part who-the-hell knows: if you read this article from @Omisspearl and think "That's not really relevant to your website moderation thread Dan, the author's talking about in-person kinky meetups," well you'd be half-right because online stuff is very different to in-person stuff (availability of receipts always makes online stuff easier), but regardless, you should read it for the detailed examination of how abusers find attackable surfaces.

Hell, you should probably give it a look even if you're not involved in community moderation at all. Recognizing these patterns can help you spot abuse that might be happening to you or someone else. Abusers are sneaky.

https://www.omisspearl.com/nonfiction/how-to-reduce-risk-of-community-predation/

(edit: re-read my post and went "Dan, did you actually mention anywhere in your post that this article was good?" Well hell apparently I did not. ✨this is a good article✨)

So a thing that springs to mind re: online community management that I think I've kinda danced around so far in this thread but never quite spelled out.

For every extra click that it takes someone to sign up for your thing, you can expect to lose 30% of your audience. That was true in 2005 at least, I think people are saying 50% now and it's tap rather than click but w/e, every extra step involved in signup you shed a bunch of potential new members.

IDK how much of that idea is based in fact, IDK how much is based in seeing a buncha bots and assuming that they're real people, IDK if that takes into account whether people who can't sign up are also people who couldn't actually use your thing in the first place, they're numbers that Money People came up with and who the hell knows how right they might be.

But.

If it takes you more clicks to ban/delete an account, than it takes a dickhead with nothing better to do to sign up to your thing, then you're Fucked.

Capital-F Fucked.

@ifixcoinops not gonna disagree in the slightest about the moderation thing

But it is true, some people absolutely balk at an account creation screen

I have friends that have disengaged from something they might have otherwise enjoyed, and I've watched my mother play wordle months and years in a row and skip past the "Please make a New York times account" window annoyedly every single time
She would only have to do it once
But she is never going to

@ifixcoinops @eniko Somehow this makes me want to make something that takes MORE interactions to join purely so only the people that are actually interested in said thing will join in general. With one-click bans.
@Freezerburn @eniko got like fifteen or sixteen clicks to join improbable island lol
@ifixcoinops @Omisspearl that article properly covers a lot of risks/bad situations that I've seen IRL on the rave scene, I wish the desires to face up to these issues had been around 20 years ago - instead they were ignored, abusers were able to swarm the scene, a lot of lads went straight to the alt-right after they burned out from too many drugs and in many cases NHS and old bill had to pick up the pieces and prohibitionists won a big battle (if not the war)

"There will always be people who are more vulnerable: the poor, the disabled, the marginalized by an -ism, newbies, etc… They will, by the way, be the imperfect victims. They will behave stupidly, fawning, downplaying or explosively attacking who they think is responsible. They will not have tidy narratives. They will ask or need too much of those who help them, and this will be used to paint them as unsympathetic by those who exploited this lack. They will be too emotional or not emotionally demonstrative in the right way.

Not everyone will want you to pursue useful action, and people who come to you to help probably really don’t believe themselves. That’s both the damage the abuse they experienced caused and also part of the highest at risk group."

#abuse #AbuseCulture