Study Finds Consumers Are Actively Turned Off by Products That Use AI

https://lemmy.ml/post/18647587

Study Finds Consumers Are Actively Turned Off by Products That Use AI - Lemmy

I think AI has mostly been about luring investors into pumping up share prices rather than offering something of genuine value to consumers.

Some people are gonna lose a lot of other people’s money over it.

Definitely. Many companies have implemented AI without thinking with 3 brain cells.

Great and useful implementation of AI exists, but it’s like 1/100 right now in products.

My old company before they laid me off laid off our entire HR and Comms teams in exchange for ChatGPT Enterprise.

“We can just have an AI chatbot for HR and pay inquiries and ask Dall-e to create icons and other content”.

A friend who still works there told me they’re hiring a bunch of “prompt engineers” to improve the quality of the AI outputs haha

I’m sorry. Hope you find a better job, on the inevitable downswing of the hype, when someone realizes that a prompt can’t replace a person in customer service. Customers will invest more time, i.e., even wait in a purposely engineered holding music hell, to have a real person listen to them.