Jeremiah Kistler
mitten📑 I wish there were more wikis and fewer Discords. Chat is not documentation, people.
💀 𝓕airchild 💀@mitten 1000000000% this. So much troubleshooting and information that will just disappear (and/or be recreated over and over again))
Alexander Dyas@mitten This, so much. Damn Slack. Also most chat platforms are not search indexed.
small, primitive, wingless@mitten it's like this perfect worst of both worlds between oral and written language
- errors and compromising information and obsolete information keep getting found by the wrong people
- you can't look it up when you actually need anything
- you have to rely on everyone's memory anyway
- they despise you for not being able to read the clearly written-form information
- errors and compromising information and obsolete information keep getting found by the wrong people
- you can't look it up when you actually need anything
- you have to rely on everyone's memory anyway
- they despise you for not being able to read the clearly written-form information
auser@mitten At least forums (an in-between).
BoxOfSnoo@mitten when people use discord for their support, we should just ask them the same question over and over and over again until they start to think “hey maybe I should write this down somewhere where people can just find it themselves”
ezra 
@boxofsnoo @mitten usually ends up with "read the pins", "check # common-issues", "search # support for the same issue", or sometimes even a bot that you can ping for common issues fsr
Dualtronic@boxofsnoo @mitten Counterpoint: in my experience, people who ask questions on Discord servers don't read documentation if you hold it right in front of their eyes. Heck, they don't even ask in the server proper, they just pick someone at random and hop right into their DMs without asking.
mike morris@boxofsnoo And Lo, the FAQ was (re)born!
hardcoreUFO@mitten Discord is awful, forums are acceptable, wikis are great, but manuals are the best.
Wilfried Klaebe@mitten Markdown files in git repos could be even better. They won't as easily vanish as some random wiki hoster.
Benjamin Schröter
George Hotelling@mitten for $20 I will user test someone’s Discord “documentation” but they have to sit with me on a Zoom and listen to me complain the whole time.
To be clear I’ll pay you $20 and you’ll get to learn learnings like
- how do I keep my account on your server separate from my personal servers?
- why are there so many rooms and how do I leave them?
- I just did the Discord equivalent of @everyone because I am not going to read 3 screens of bot messages
- search (that’s the whole bullet point)
- how do I keep my account on your server separate from my personal servers?
- why are there so many rooms and how do I leave them?
- I just did the Discord equivalent of @everyone because I am not going to read 3 screens of bot messages
- search (that’s the whole bullet point)
martin copyright 🙈 🙉 🙊@mitten you woke up and choose to speak facts 📢 !
TorlionAnd then you get banned from the discord for asking a question that's already been answered.
Keep Migrants, Deport MAGA
sparseMatrix 📻@mitten
Nor Wikis!
A documentation must be up to date, old stuff must be removed, and there must be a table of content to find things when you don't know their name!
A wiki doesn't have this properties.
Nor Wikis!
A documentation must be up to date, old stuff must be removed, and there must be a table of content to find things when you don't know their name!
A wiki doesn't have this properties.
gkrnours@mitten every discord could come with a blog acting as a vitrine
Travis@mitten Yes! More wikis and forums, less discords and subreddits!
🌐 Wikis and forums are searchable by search engines. They’re also achievable. So when you decide to stop paying for hosting, a good chance archive.org has it. Also, they’re resistant to censorship by giving money to Big Tech to keep other search engines from indexing like how Reddit is blocking other searches except Google.
🌐 Wikis and forums are portable. Hate your web host? Cool. Easily migrate. Good luck trying to migrate a discord or subreddit.
🌐 Wikis and forums are resistant to enshittification. It’s not “if” but “when” for Discord. Reddit is already heading down that path.
🌐 Wikis and forums can be integrated with Big Tech for auth or not. Not everyone wants to let Big Tech know what they’re doing.
🌐 And so many more reasons! I’m tired so I my brain is fried!
Mr. Lance E Sloan (IRL) 👤@mitten I have had a similar feeling ever since my employer embraced Slack. Colleagues don't use email as much any more, so it's more difficult to keep a record of conversations.
Morten Juhl-Johansen@mitten And videos instead of wikis. Yes, completely agree.