Salesforce unveiled its fully autonomous AI agent, Einstein Service Agent for enhancing customer inquiries and interactions

As I noted in my last article, organizations should consider using this type of technology to augment their customer service team rather than directly use it to answer customer queries

https://analyticsindiamag.com/ai-news-updates/salesforce-unveils-fully-autonomous-ai-agent-for-customer-service-makes-traditional-chatbots-obsolete/

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