Tech support workers, what are your favorite stories from your time in the industry?

https://lemmy.world/post/17482917

Tech support workers, what are your favorite stories from your time in the industry? - Lemmy.World

When I worked help desk, a coworker of mine took a call where someone called in because one of the thin clients was on fire. The user was advised to call 911.

I was helping a user reset their password and the convo went something like this:
Me: Ok, your temporary password is Password1. Log in with that and you'll be prompted to change it.
User: Is that a capital 1?
Me: No, just a regular 1.

When I worked help desk, a coworker of mine took a call where someone called in because one of the thin clients was on fire. The user was advised to call 911.

Well, did he try to turn it off and NOT back on again?

“We would have been here sooner, but we don’t usually get emails to inform us of fires.”

The IT Crowd: New emergency number: youtu.be/HWc3WY3fuZU?feature=shared

The IT Crowd: Fire! youtu.be/1EBfxjSFAxQ?feature=shared

The IT Crowd - Series 1 - Episode 2: New emergency number

YouTube