Tech support workers, what are your favorite stories from your time in the industry?

https://lemmy.world/post/17482917

Tech support workers, what are your favorite stories from your time in the industry? - Lemmy.World

One monday morning an employee called and said she forgot her password. I told her that I need her username to reset it. She told me that she had also forgotten her username. I guess she must have had a fun weekend :)
Btdt. Forgetting a username is often more annoying than a password. Many login and reset forms let you use an email address or phone number or something instead for probably just that reason. Some places will need a support contact.

That's why most companies with fewer than say like a thousand people choose a username that's almost always first letter of first name, last name and then a couple of numbers.

If you can't remember your own name then there are bigger issues than whether you can sign into the computer.