If it worked for most shit and escalated to a human when it actually needed to, reliably, I’d be fine with it.

I don’t believe there’s a realistic chance that there’s a lot of overlap between the people willing to invest to actually do it properly and the people paying for AI instead of people though.

I get one of those meal kit delivery services. Every few weeks I’ll go to their AI customer support and ask for cancellation and it’ll give me discounts on upcoming orders. I keep the service at about 40% off at all times. Also when there’s a problem with the order the chat bot just tosses me a discount. Cases like this are perfect for AI customer service.

Dropping pricing down to a reasonable amount by making you jump through hoops instead of pricing it fairly in the first place?

That is like praising someone for stabbing you instead of shooting you.

I mean, I’m choosing to use this service. If it felt unfair I’d just buy the groceries myself. They’re not a charity, you’re getting a premium service and there are costs associated with this. I don’t think it’s priced unfairly to begin with, it falls somewhere between buying your own groceries and getting takeout. The value is saving me time figuring out recipes, gathering the ingredients and getting a different meal every night, this is the value you pay for. I don’t know why people expect these companies to just give this service away.