If it worked for most shit and escalated to a human when it actually needed to, reliably, I’d be fine with it.

I don’t believe there’s a realistic chance that there’s a lot of overlap between the people willing to invest to actually do it properly and the people paying for AI instead of people though.

I get one of those meal kit delivery services. Every few weeks I’ll go to their AI customer support and ask for cancellation and it’ll give me discounts on upcoming orders. I keep the service at about 40% off at all times. Also when there’s a problem with the order the chat bot just tosses me a discount. Cases like this are perfect for AI customer service.

Except they’re selling you the kit at waaaay over cost in the first place, so they’re still making money off of you. I promise you they are aware of the “glitch”, and are not ignoring it out of the kindness of their hearts.

(not criticising you for using the service, if it works for you go for it and get those discounts, but don’t let them manipulate you in to thinking you’ve got one over on them, they 100% account for this kind of thing and are still making money)

If X number of people pay full price and only Y number people go through the hoops of getting a discount the company comes out ahead!

It’s worse then that. They’re actively profiting from that discount rate, meaning they’re ludicrously profiting from everyone who doesn’t spend half their life getting discount codes (the cost of convenience)

How is 2 minutes with a chat bot half of someone’s life?

We humans sometimes use a rhetorical device called “hyperbole” where we use exaggeration to emphasize our point, and it’s usually not meant to be taken literally. Welcome to the planet, hope you enjoy your stay.

Yes but the point you’re trying to get across is this is a huge amount of effort when it’s really trivial.