DxK

No common rube

https://lemmy.world/post/17394502

No common rube - Lemmy.World

Jul 9, 2024 at 8:58pmWeb
Show threadSSTFJul 9, 2024

Took my freshly re-cobbled together computer to local computer guy after an upgrade with hand-me-down parts. He asked what was wrong and I said there was an alarm for the CPU fan, and that I’d torn the case open and hooked a second fan into the slot and it also didn’t work, and the I plugged the CPU fan into a different slot and got it working, so by elimination I was pretty sure the fans were good and the connection was bad.

He seemed mildly amused/impressed by my spiel. I ended up chilling with him while he worked on things. He found WinZip on my desktop and let out a “whoa retro.” which hurt me deeply.

Show threadmarcosJul 9, 2024

I’m not really a computer person

Yes, you are.

seemed logically basic

See. You are.

Show threadtrashcanJul 9, 2024

winzip

Show threadmarcosJul 9, 2024

Yes, retro.

Did it display the payment nag screen ironically or seriously?

Show threadtrashcanJul 9, 2024
You thinking of WinRAR? I always assumed that was for enterprise use and they knew everyone was content to be nagged.
Show threadRisingSwellJul 9, 2024
That’s exactly what it’s for. If you use it commercially without paying winrar will come for you, but as a personal use case it’s just ad ware. You get the product, and deal with their ad every boot. You could pay for it, but it probably the least annoying ad on the internet right now.
Show threadtrashcanJul 9, 2024
And we’ve all moved to 7zip now anyway. Half expecting to be told that’s outdated now too.
Show threadRose Thorne(She/Her)Jul 9, 2024

I’ve thought about it, because I almost feel a little guilty. I’ve used WinRAR for a decent chunk of my life, across a multitude of systems.

I still haven’t, but I think about it sometimes when I see the window.

Show threadmarcosJul 10, 2024

Did they ever come for anybody though?

Enterprises are very averse to risks, and it’s very cheap, so it’s a non-brainier. But I’m not sure there’s any actual enforcement there.

Show threadRisingSwellJul 10, 2024
I remember hearing that they have gone for companies before, but that was a while ago and, ya know, just something I read that may or may not be particularly accurate.
Show threadiAmTheTotJul 9, 2024
If you are messing around the inside of a desktop pc, you are already more of a computer person than the average person.
Show thread/home/pineappleloverJul 10, 2024
Use 7zip
Show threadhossJul 10, 2024
🤓
Show threadClentJul 9, 2024
50/50 chance they believe you.
Show threadSundrayJul 9, 2024

“Did you restart your computer?”

“… yes?”

Show threadSpeakinTelnetJul 9, 2024
“OK then do me a favor, shut it down, unplug the power for 5 second and plug it back in”
Show threads12Jul 10, 2024
Everyone uses laptops that plug into workstations like desktops now.
Show threadRegalPotooJul 9, 2024

opens task manager

sees a system uptime of 4 years

I’ll lose my tabs!

Show threadeatham 🇦🇺Jul 10, 2024
And several gigabytes of ram taken by chrome.
Show threadkeyJul 9, 2024
80 percent chance they reboot it themselves anyways.
Show threadactiv8rJul 9, 2024
80% seems really low
Show threadFreshLightJul 10, 2024
100% chance to remember the name
Show threadJeSuisUnHombreJul 9, 2024
Yeah, 50% person actually restarted, 30% chance person is lying, 20% chance person just turned the monitor off and back on.
Show threadfrunchJul 10, 2024
My buddy works IT for a company and that 20% chance is one he encountered just last week!!
Show threadGodortJul 9, 2024

I tend to just check uptime before asking this question.

If I see the machine has been up for weeks and they tell me they rebooted it, I know i’m dealing with someone who doesn’t know that pressing the power button on the monitor doesn’t turn the computer off.

Show threadI2jgwh0hYtxrCZQJul 9, 2024

Could also be windows fault.

It likes to do soft restarts and not actually restart.

I started telling my users to always hold shift when shutting down or restarting to make sure it shuts down fully.

Show threadSteveTechJul 9, 2024
Fast startup only affects shutdown, clicking restart will always do a full reboot. Shift clicking shutdown will do a full shutdown like you said, but shift clicking restart will start recovery mode.
Show threadEonNShadowJul 10, 2024

I explain fast boot to people by saying “for some reason Microsoft went and made the Shut Down button not actually shut down your PC, it really just puts it into a ‘deep sleep’ mode, and to their credit, it lets them say that boot times are faster… But it also means that in order to FULLY restart the PC, you have to click restart… I know it’s a pain”

Usually I get looked at like I’m from another planet, but that reaction means they’ll probably remember it later.

Show threadZiglin (it/they)Jul 11, 2024
And sometimes fast boot (I’m assuming we’re both talking about the bios setting) causes so many blue screens in windows that it becomes almost unusable.
Show threadisolatedscotchJul 11, 2024
no, it’s not fast boot, it’s an actual windows setting called fast startup
Show threadlightnsfwJul 10, 2024
I don’t even bother checking. I tell them I’m going to do something on my side that might cause their computer to reboot and then reboot it remotely.
Show threaddoctordeviceJul 9, 2024
The user always lies. Or even if they don’t, they can’t intimidate the ghosts in the machine like you can.
Show threadgrrgyleJul 9, 2024
This why I ask “can you restart it again, and just tell me what you see, please”
Show threadNoneYaJul 9, 2024
Second rule of IT: all users lie
Show threadNewAgeOldPersonJul 10, 2024
Thought that was House MD rule number one. Everybody lies. Wait. That means IT lies! How deep does the rabbit hole go?
Show threadIaparJul 10, 2024
House lied and not everybody lies.
Show threadOokami38Jul 11, 2024
The rabbit lies too.
Show threadOR3XJul 10, 2024
I just recently had a wfh user ship me one of his monitors back because we had exhausted every thing I could think of troubleshooting-wise. When it arrived I unboxed it, plugged it in and the damn thing worked fine. I followed up with him and finally realized he had been trying to push the damn power LED instead of the actual power button.
Show threadladJul 10, 2024
Searching for a button is sometimes really hard, as manufacturers are quite inventive. But then again, reading an instruction is usually an option even if it is last resort (in the list it’s right after mailing the monitor to the support, it seems)
Show threadRaiJul 10, 2024

I lied while RMAing a video card… kinda.

I spoke with an incredibly nice Indian fellow, and he asked me to try some troubleshooting. I had done all of it before, so I… pretended. But I told him all of the things I experienced when I did those steps (and lied further by giving ample time to pretend to do things.)

He RMA’d it just fine in the end and it works five years later. But I did feel bad about lying. I just didn’t want to take my whole working setup and do the troubleshooting steps again D:

You get a lot of shit MSI, but you did me goodly.

Show threadPtsfJul 10, 2024
20/80 tbh
Show threadOmgboomJul 9, 2024
And then it turns out you actually hadn’t restarted the computer, in my experience…
Show threadEmpricornJul 9, 2024
How is this about programming?
Show threadlugalJul 9, 2024
It’s about IT. Close enough
Show threadDxKJul 9, 2024
I didn’t say it was. It’s adjacent, and based on the vote % it seems like most people don’t have an issue with a meme about IT.
Show threadTimely_Jellyfish_2077Jul 10, 2024
As there are not many subs on Lemmy, things do get overlap.
Show threadlugalJul 9, 2024
The bar is quite low, which is not to say they’re wrong
Show threadsamus12345Jul 9, 2024

“Did you make sure it’s plugged in?”

“Of course I did! Do you think I’m an idiot?”

“You mind just checking for me real quick?”

“…”

“Sir?”

“Never mind, it’s working now.”

Show threadZozanoJul 9, 2024

I’ve unironically had this happen to me, same friend, twice.

They had the audacity to blame me, despite being generous enough to perform some basic maintenance and performance enhancements.

Then when they got home, forgot to plug it back in.

Show threadsamus12345Jul 9, 2024
I’ve done it before, although I figured it out before asking for help. We all do dumb stuff sometimes. Just admit it and don’t be a jerk about it!
Show threadYourPrivatHaterJul 10, 2024
I mean sometimes a plug comes loose, its bad but a easy fix.
Show threadsaruwatarikoojiJul 10, 2024

I had one where yes everything was plugged in but… The power strips never plugged into the wall… They were just plugged into each other.

That one turned out to be an annoying bit of cable management that I wouldn’t have had to do if they would have just left things alone and let me handle the original ticket

Show threadBoomer Humor DoomergodJul 10, 2024
Never ask if it’s plugged in. Always ask them to unplug it and plug it in again. That way they don’t feel condescended to.
Show threadsamus12345Jul 10, 2024
That’s a good tip!
Show threadMonkderDritteJul 11, 2024

Selfcheck if you’re an idiot.

Btw, be friendlier with your supporters.

Show threadDestideJul 9, 2024

The real world experience

“Hi so to save us some time I’ve restarted the computer, went ahead and assigned a static IP to all devices and put them all on the same sub net. While in the router I noticed there was a firmware update so I managed to do that removing the ROM chip and wrote an open source os that uses half the resources of the factory one…”

“Ok sir could you restart your computer”

Show threadGrunt4019Jul 10, 2024
How is this the real world experience?
Show threadMrQuallzinJul 10, 2024
IT can have scripts and flowcharts they are required to follow, even if it is redundant to tech savvy people.
Show threadSkyezOpenJul 10, 2024
It helps too. I lost internet, did two full reboots of the modem and router. Nothing. Called support. He walked me through the process of rebooting the modem and router. It worked that time.
Show threadbitwyzeJul 10, 2024

My tin-foil-hat conspiracy theory is that ISPs switch peoples’ Internet off intermittently to see if anyone notices and save on bandwidth. And they only switch it back on when you call in to tech support.

The number of times I’ve had Internet issues, restarted my modem and router and have it not fix the problem, but when I restart them when I’m on the phone with tech support and it magically fixes the problem just makes me so damn suspicious…