Efficiency and bad outcomes

Yossi Kreinin has a new blog post out about how the push for greater efficiency in organizations leads to negative outcomes, because it leads to teams pursuing local efficiency goals rather than do…

Surfing Complexity

@norootcause I actually kind of like the final quote there, and I think it has merit.

I take it to say, look for organizations that are not so tightly optimized as to leave no room for doing what needs to be done. And that some of that natural 'suboptimal' slack is in fact a very good thing.

@trisweb I like how Todd Conklin puts it: “capacity absorbs risk”.