RagingHungryPanda

Banned from service for replying all to two recipients.

https://lemm.ee/post/34859842

Banned from service for replying all to two recipients. - lemm.ee

I submitted the appeal form, but this is incredibly frustrating. I received an email from my financial advisor who cc’d his assistant. I hit reply all and got my account suspended immediately. I put up with a lot of missing features because I like the product, but this is insane.

Jun 17, 2024 at 8:31pmWeb
Show threadRagingHungryPandaJun 18, 2024
That is a good idea, but unfortunately I’m completely locked out
Show threadcygnusJun 17, 2024
That seems odd. I’ve replied all to more than two people on many occasions.
Show threadRagingHungryPandaJun 17, 2024
The only thing I can think is that I did it in the web interface and I’m abroad? No idea.
Show threadakilouJun 17, 2024
I feel like you’re missing sufficient evidence to establish causality. I get that the timing is coincidental but you should be more open to other factors. I hope you were professional when reaching out to Proton support
Show threadRagingHungryPandaJun 17, 2024

I hit the send button and got a red banner message saying my account has been suspended for spam and that it’s not intended to be used for sending out mass messages.

I was reasonable with the support message. I know it has nothing to do with them :)

Show threadwagonerJun 18, 2024
This makes no sense. You definitely need to follow up with support to find out what happened.
Show threadScolding7300Jun 18, 2024
Maybe that was the moment it checked for authentication at which point it saw you were suspended. So probably nothing to do with clicking reply all
Show threadresonate6279Jun 18, 2024
Once a quarter I have to send out eeveral emails to a list of about 40 people to scheduling, been doing this for a year with no issues.
Show threadhelenslunchJun 17, 2024
I reply to 5-7 people several times/day.
Show thread乇ㄥ乇¢ㄒ尺ㄖJun 17, 2024
…
Show threadRagingHungryPandaJun 17, 2024
Yep, waiting for a reply
Show threadOmgboomJun 17, 2024
Please keep us posted, there has to be more to this than just replying all. Hopefully support can get it sorted out for you quickly
Show threadTramortJun 17, 2024

I would report this on news.ycombinator.com

There are a lot of eyes there and you might be able to find someone who works at proton

Show threadLinusOnLemmyWldJun 18, 2024
that would make no sense without any other factors. maybe the content of the email triggered something
Show threadDark ArcJun 18, 2024
Might want to check your sent mail to see what all is in there … Maybe your account got hacked and used to send spam (?)
Show threadSwarfegaJun 18, 2024
I doubt that’s the issue. You need to contact them to find out what the issue is
Show threadcheddarJun 18, 2024
After doesn’t mean because of. See if your default calendar has events from your Proton calendar, at least for me that is how sync works on my Android phone.