NemeskiMcDonald’s will stop testing AI to take drive-thru orders, for now
PacmanlivesStill order like grandpa. I go in and want to talk to a human and order. I hate those gross ass touchscreens. I am probably a minority especially in my age group and working in tech
Always wondered why anyone would rather talk to a person than take their time, have a nice overview of the menu, and pay in advance. I guess they are gross though.
The only time I would rather not talk to a person is if the accent causes a language barrier. Otherwise 9 times out of 10 a person is going to understand what you want better especially if it’s a customization issue
At least in my experience I have more customization issues when taking to people rather than using an app or going through a kiosk. The only time it’s the other way around is when they don’t include an option I want on the digital version but that’s becoming less and less common for me at least. The number of times I’ve had orders just missing customization things I asked for but they didn’t hear or forgot to enter is much higher when I go through the drive through or go in person then when I do it through something digital.