Amazon's One Medical is egregiously violating patient #privacy and safety

Caroline O'Donovan: Leaked documents reveal patient safety issues at Amazon’s One Medical: Patient safety issues have increased since One Medical shifted care to a call center staffed by contractors, employees say.

"Since Amazon acquired the primary-care service One Medical, elderly patients have been routed to a call center — staffed partly by contractors with limited training — that failed on more than a dozen occasions to seek immediate attention for callers with urgent symptoms, according to internal documents seen by The Washington Post.

When one patient reported a 'blood clot, pain and swelling,' call center staff scheduled an appointment rather than escalating the matter for medical evaluation, according to a note in an internal incident tracking spreadsheet dated Feb. 19."

#onemedical #amazon #hipaa
https://www.washingtonpost.com/technology/2024/06/15/amazon-one-medical-patient-safety/