I think most of the complaints are that Microsoft Office doesn’t work. Which is true. The web version of Microsoft Office is honestly kinda terrible.

And no, people don’t want to use a product that does the same thing as Microsoft Office, they want to use a product called “Microsoft Office”. No, it’s not logical, and doesn’t make any sense at all but it’s how people are.

At least one good thing that Google has done is that Docs/Slides work on browsers and (where I live) most people use that now.

Not great if you are also trying to de-Google, though.