Georgie CookeStop making me download your fucking app just to look at something I should be able to see in a browser
Alison Meeks@heygeorgie All this all day. And don’t nag me about your app or website while on hold. If I wanted to use it I wouldn’t be on hold.
(moved)Galbinus Caeli 🌯@alison @heygeorgie by the time I have called you I have already:
1) Tried on the website
2) Tried on your app.
3) Tried any suggestions from consumer forums.
4) Considered alternative providers of whatever your service is.
5) Considered giving up on the service entirely.
6) Procrastinated at least a week.
Making a phone call is the last resort before I throw your product into the sea.
@alison @heygeorgie
(In one specific case i procrastinated an entire year. Skylight stopped responding to remote control. Emails and chat led to new remote being sent. Never got it to work. Stalled for a year before calling. After a few minutes the tech suggested sending someone out to climb on the roof and check. I said i would call back to schedule. Instead I climbed on the roof to discover a loose connection.)
(In one specific case i procrastinated an entire year. Skylight stopped responding to remote control. Emails and chat led to new remote being sent. Never got it to work. Stalled for a year before calling. After a few minutes the tech suggested sending someone out to climb on the roof and check. I said i would call back to schedule. Instead I climbed on the roof to discover a loose connection.)
@SkipHuffman @heygeorgie My instance was on Friday with CAA and wanted to talk to a person for instructions for underground parking and my mobility issues.