Mastodawn

Jason Koebler May 23, 2024

Scoop: I obtained the contract Samsung requires independent shops to sign to buy phone repair parts from them.

It requires:

- "Daily" dumps of customer data
- The "immediate destruction" of any phones a shop comes across that has third-party parts

https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/

Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows

The contract requires repair shops to "immediately disassemble" devices that have parts "not purchased from Samsung."

404 Media

I called a repair shop near me which works officially with Samsung to confirm the sentiment and facts.

Sometimes, they have a customer who brings a phone with third-party hardware.

That customer would know that DISASSEMBLY, NOT DESTRUCTION is how things go. And then new parts are bought to replace it at a fee. They know what they're getting into.

The shop was also sceptical that I even had the contract open in the first place - it was never meant for public release.