@ketmorco @yurnidiot I used to do call center stuff. One place I was at hired a manager that had zero call center experience. We were utterly swamped one day, and could have used his help on the lines, but he had no idea whatsoever what we actually did. So he just sat there at his desk, staring at us and otherwise being completely useless.

Bet that fucker also couldn't have talked down some of the screaming clients we had to deal with, either. Customer service is its own set of special skills.