I posted the following to the Sonos AMA. Hello, thank you for hosting this AMA today.

As a blind person who owns 15 Sonos devices and has respected the company for its commitment to accessibility over the years, I am appalled by the way it has shown such disregard for accessibility.
I and many other blind people reached out to Sonos ahead of the app’s launch, and received the response that basic accessibility was in the initial release.
Fortunately, a blind tester saved access to many of our Sonos systems when he spread the word that the app was not accessible at all, and that it was impossible to perform essential and basic functions. Sonos misled us, either deliberately or because they did not have actual blind people advising them on accessibility at critical stages. It is accessibility 101 that it is a non-negotiable part of an initial app’s spec, and you build it in as a foundational component of any new app.
Sonos now claims that some of the most serious defects will be corrected in the 21 May release, but hopefully the panel can understand that there are a lot of blind people who can’t trust Sonos anymore. Given that Sonos got it so horribly wrong with this current release, why should we expect anything better in the next?
Will Sonos offer an apology to its blind users and accept that it got this wrong, and will Sonos commit to creating a Chief Accessibility Officer as a tangible commitment to ensuring this never happens again?
And this is their reply.
Thank you for your heartfelt feedback.

We invested our user experience and engineering energy on supporting VoiceOver throughout this project. Unfortunately near the end, we took our eye off the ball and missed a couple of key bugs. Those bug fixes have been shipped in a release today.

That doesn’t mean we’re done. We have more that we want to do and will do to fine-tune the experience. This is the same kind of fine-tuning we are doing for the visual experience. In a visual UI that means adjusting the gutters between items on screen. In a spoken UI it means adding more hints about how to navigate. We look forward to tweaking those and making the experience get continually better.

I understand that we have to rebuild your trust. We will only be able to do that by improving the experience. Any words we say will be incomplete. I am sorry that we missed this.

Our next step involves building a hearty beta community of vision impaired users. Today we have 30 visually impaired users on the beta of the next version of the app. The next version already has several improvements beyond the bug fixes we shipped today.

So, has anyone tried the release that shipped today? I'm travelling so don't have my test device with me. Is it any better?

@JonathanMosen Jonathan, as an owner of ten Sonos devices I appreciate your skills, and willingness, in the advocacy arena. I have learned a great deal from you beginning with ACBRI in 2004 when I first became both a broadcaster and a student of your managerial skills. I noticed there was a new build in the iPhone app store today. Is it recommended that I continue to skkip this update or is this one acceptable under the new IOS update.
@blind5sparrow @JonathanMosen Speaking strictly for myself I'll be skipping until further notice until I hear otherwise and from very, very, did I mention very credible sources. #AccessibilityFail #VerySad
@robini71 @JonathanMosen I would imagine I will do the same.