Generative AI could soon decimate the call center industry, says CEO

https://lemmy.world/post/14771687

Generative AI could soon decimate the call center industry, says CEO - Lemmy.World

Wait until generative AI tells a customer to touch electricity.

Or that they can buy the plane ticket first, then apply for the grievance discount later…

washingtonpost.com/…/air-canada-airline-chatbot-r…

Air Canada chatbot promised a discount. Now the airline has to pay it.

A Canadian tribunal ruled that Air Canada owes Jake Moffatt money after the airline’s chatbot provided him false information about bereavement fares.

The Washington Post

An Air Canada spokesperson said in a statement to The Washington Post that the airline will comply with the tribunal’s decision.

The most shocking part

Pretty sure a court told them to.
Usually the next step is “nuh-uh” followed by an appeal.
Someone with an expensive calculator probably worked out that it would be more expensive to fight this and just allow it.
Someone expensive with a calculator
The rare sort of Engineer who took classes in Finance and Statistical Analytics who can work out a past-present-future cash flow diagram on a whiteboard in like 5min because he never uses the compound interest factor tables and instead memorized the formulas.