Generative AI could soon decimate the call center industry, says CEO

https://lemmy.world/post/14771687

Generative AI could soon decimate the call center industry, says CEO - Lemmy.World

Call centres exist because people can’t get the help they need by searching. Take away call centres, and you’re just making it more difficult for customers.
I always love how they make you go through a labrinythian menu before you get to a human as if I hadn’t already exhausted all options to help myself.