Generative AI could soon decimate the call center industry, says CEO

https://lemmy.world/post/14771687

Generative AI could soon decimate the call center industry, says CEO - Lemmy.World

India is def going to take a hit to their economy.
But also first language information systems are a real problem in India especially with government services. These tools are gong to make it much easier to provide vital services and connect people to the appropriate services.
Is there a phrase to describe the when a programmer thinks what is needed is something “easy” when the problem requires something “simple” instead?