Michael Ten Generative AI could soon decimate the call center industry, says CEO
The Dark Lord ☑️Call centres exist because people can’t get the help they need by searching. Take away call centres, and you’re just making it more difficult for customers.
rottingleafOh, I’ve been called by my cell operator today. Realized it’s a bot when it offered to upgrade my plan because I’ve used more than half of it. It’s 28th of this month FFS! I asked whether that’s what they mean and why would I need that, it just repeated in the same voice.