Michael Ten Generative AI could soon decimate the call center industry, says CEO
The Dark Lord ☑️Call centres exist because people can’t get the help they need by searching. Take away call centres, and you’re just making it more difficult for customers.
DeceptichumUhh they’ve all been outsourced to India for ages now, and they’re effectively useless. You’ll get someone who’s worse than an AI at understanding what you’re asking and cannot deviate from a scrip because they have no training.
I haven’t used one in over a decade, if I have an issue it’s going as an email or a comment on social media.
The Octonaut> makes a series of confident critical statements
> hasn’t used one in over a decade
You’re right, they’re totally un-outsourcing call centres and India is no longer a hotspot of outsourced call centres.
Gee golly I really need to use them to know that nothing has changed! Not at all like I can hear it everywhere from everyone else.
How you react to information that challenges your assumptions is a very good indicator of your ability to contribute to society in general.
liveops.com/…/companies-onshoring-customer-servic…
newsroom.bt.com/bt-completes-100-onshoring-of-cus…
telegraph.co.uk/…/vodafone-bring-thousands-call-c…
Wow you found a few companies bringing a few roles back, that clearly highlights the current state of the entire industry!
Hey look I can do that too!
news.com.au/…/4be1d00740e7e4355e214ddb281c44bc
ispreview.co.uk/…/vodafone-shift-some-uk-customer…
stuff.co.nz/…/air-new-zealand-outsourcing-some-ca…
paddleyourownkanoo.com/…/american-airlines-slashe…
Fucking muppet.
Do you understand that providing some examples of the opposite doesn’t show “all”? Your goal is supposed to be proving the examples I gave wrong, not adding new examples, because I’m not the one that said “all”. So what we’ve learned today is that different companies are doing different things and that blanket uninformed statements don’t contribute to anything. Cool. You good?
Oh and if you want to use the ampersand for etc you don’t need the t. Ampersand is “e” and “t” together! I hope I’ve helped whatever goal you had in choosing to write “&tc”.
I didn’t know who to side with but you’ve switched to a deceptive argument so I’m not giving you thy benefit of thy doubt anymore.
It’s very clear he’s using common English usage of all to mean significant majority, pretending not to understand this and trying to win on semantics makes it seem like you’re an untrustworthy orator.