Michael Ten Generative AI could soon decimate the call center industry, says CEO
The Dark Lord ☑️Call centres exist because people can’t get the help they need by searching. Take away call centres, and you’re just making it more difficult for customers.
makingStuffForFunWe handle support in our company as part of our day to day. By and large the bulk of support is petiole simply leaning on us, rather than relying on common sense, or using the docs. Only a small percent is what would be considered essential.
However, each industry is different. This is just ours.
Generative AI could easily help the bulk of our support load.
Funderpants We’re experimenting with retrieval augmented generation for early inquiries right now. Looked at four models last week, 2 vendors and 2 open source solutions, it’s very promising.