Every Failure is an Opportunity

https://www.caseyliss.com/2024/4/2/opporunity

Every Failure is an Opportunity

When a product fails, companies have a very rare opportunity.

Liss is More
@caseylisscom this is so great to hear ❤️ After almost five years working at Sonos I’m so happy to see us still making things right wherever we can.
Been a long time listener, I hope you keep enjoying your Sonos, Casey!

@brocklyons Yeah, I was geared up for a fight and it was a VERY pleasant surprise that fight never arrived.

However, let's talk about *hardware* QA, shall we? This thing should not have spontaneously bricked itself. 😬 ☹️ 🙃