CiaraWe need a word for real-life enshittification caused by online culture. Like being unable to find an organisation’s info because they’ve Instagram but no website. Or panicked people being sent a videolink to download to their phone when they ring for an ambulance. Or being excluded from residents' association news if you're not on Facebook. Or having cash payment refused. Or staff in the business you’re physically standing in telling you to find the answer to your question on their website.
Murat Cem Mengüç@CiaraNi Apple Store manager telling you to make an online appointment to buy a product when you are actually in the store that has the product.
@mcmenguc Yes, precisely this kind of thing! It's become too common.
CaveDave
Athro Rob@engravecavedave @CiaraNi @mcmenguc #specsavers in England, in the shop, tell me to go online to book an appointment.
Phil Thane ✅@robriley @engravecavedave @CiaraNi @mcmenguc Local hospital car park that had two payment options, by phone or cash. But the cash function has been broken for a year. Elderly guy in front of me in the queue had had to buy a smartphone just to go to hospital.
@pthane So awful and exclusionary. And given that it’s a hospital, it’s an abdication of social responsibility too.
@CiaraNi Yes but the real abdication was when the NHS trust handed over the car parks to a private parking company.
@pthane Ah yes, a whole other layer of social enshittification there, privatising vital public services.