NusmYeah UPS, that's proof
Yeah UPS, that's proof - Y'[email protected]
The photo that UPS provided to prove that they delivered my package. I mean, sure, it’s my front porch, but they could have included the package.
FredselfishGuy doubled as a porch thief? But it’s hilarious must been new at the job. Didn’t even know UPS did that thought only Amazon did?
DoomBot5They all do it now (except USPS?)
0110010001100010It’s really hit and miss though, at least where I am. Amazon does it probably 75% of the time. UPS and FedEx are both maybe like 30% of the time. I don’t know if the shipper has to flag the package to have a picture taken or the drivers just don’t give a fuck most of the time.
danUSPS don’t take photos, but at least in my experience they have the best delivery drivers. My local mailman knows people’s names and there’s been several times where letters or packages had the wrong address (correct street name but a typo in the number) and I still got them. He circles the address and writes “address corrected by your mailman” on the label.
The worst delivery company, by far, is OnTrac. They say it’s overnight but in reality the package would come any time between tomorrow and 2 weeks from now. I’m glad that Amazon don’t use them any more - in my area, Amazon used OnTrac until they switched to handling deliveries themselves.
I bet their phone was too slow and took the picture a half second after the driver hit the button, while they were turning away from the porch.
Sounds like an easy claim that they didn’t deliver the package.
MereoYup. It is an official proof that the package wasn’t delivered.
In my experience they often do deliver the package but not to a location that necessarily anywhere near your front door, favorite locations include in a bush, any random property within about 30 m, in a bin, or just randomly in the middle of the street.
Looks about right.
For a while Google had the roadmaps to the property right but not Apple. Using your eyes it was easy. Following the app blindly, not so much.
Found a box at the back of the property clearly tossed over the back fence, no where even visible from the house. Compliments of UPS.
Btw if you have Apple Maps, it’s decently easy to submit an address correction, they usually update with corrections within a week or so. Google maps is also easy enough, but they seem to take a bit longer to correct.
The speed of Google Maps corrections seems to strongly depend on some internal reputation data they have from your previous submissions and the kind of submissions you make. The more you contribute accurate stuff, the faster your future contributions go through the system.
Unfortunately, I’ve never found a way to submit corrections to Apple Maps from a Linux system, so there continue to be a dozen or more places where I know Apple Maps is wrong but I can’t help them out with fixing it.
My house had wrong directions for both Apple and Google maps. Google had it fixed within the first year. Apple, going on 6 years and 4 attempts, remains incorrect.
In my experience Google maps is ok although not brilliant. It more or less knows where my house is but the location isn’t really right, but it gets you close enough. Google maps often locates businesses in weird places where they obviously aren’t, and quite often it’ll put every business on the street into a single building, which admittedly would be very convenient, but not really accurate to reality.
If you want accuracy you have to go with OSM which practically maps the location of every pebble.
I’ve done customer support for delivery companies, although not UPS, and the caliber of the drivers is definitely something that is very variable. Sometimes I’m amazed they even have a license.
There are certain properties that they seem physically incapable of locating even though then doesn’t appear to be anything particularly interesting or art about the property and I can find it easily by googling it. There must be some kind of temporal anomaly that I’m unaware of. So anyway, that job sucked.
Based on the number of photos people post on Nextdoor of their package at a totally different house, I’m not sure why these companies bother. Maybe they could train drivers to actually use their brains to see if they’re at the right place first.
They’d need to allow drivers to take enough time to appropriately do the job, so that’s never going to happen.
When you have to make as many deliveries in an hour to require breaking the sound barrier during your shift, you don’t have time to check house numbers.
Accurate. I get pissy about my deliveries (FedEx is notoriously bad here) but the truth of the matter is that the drivers are way overworked. They time shit down to the minute but assume traffic is constantly as good as the best days. So yeah, they build in time for bathroom breaks and to get everything where it goes as long as no one on the road has wrecked, is driving slow, and there are no construction zones gumming up the works. Then they penalize the drivers if everything isn’t done. So you end up with shit thrown over the fence, boxes that look like they were run over, misdelivered packages, and pictures of the corner of a porch.
RivenI used to work for fedex. Most of the time those run over boxes were just crushed by the machine that handles them and sorts them, not always though… I worked with some daft people. Lots of my coworkers hated how prevalent door cams became but I loved them. Made it reeeall easy to call people out on their bullshit.
When there was a dispute things wound usually go like this ‘I delivered the package right at their front door, there’s a hallway cam, ask them to contact the manager and get footage of me not stopping by when I claimed I did.’ I never got into trouble in the years I did it because I always did my job right.
I don’t disagree. Ultimately it’s the fault of companies who expect drivers to do way too much to do it well. Having them waste time on a picture is incredibly stupid when a lot of times all it does is prove the delivered to the wrong place. It feels like the kind of thing thought up by upper management with no idea what the actual day to day of the job is like.
Actually I find the picture thing to be helpful. There’s a house on the next street over with the same house number and a similar street name, so we get packages misdelivered from time to time. If I see their porch in my delivery picture, I know where to go get it.
Just the other day, Doordash delivered somebody else’s Chipotle to my porch. Because the driver took a picture, I saw the actual customer walking by, comparing the photo on their phone to my house, and then coming up to get their burrito bowl.
And having the photo that their employee took of a house that’s obviously the wrong one has also been helpful in getting refunds before. Not me, but one of my friends; they had their package delivered to a house they didn’t even recognize, and the number on the door was clearly wrong, so the company refunded them.
So the photo thing I’m actually cool with. Yeah, it was probably originally conceived as a CYA for management, but it does actually turn out to help. I’d rather they give them time to be human beings while they’re doing deliveries; the photo thing isn’t really the big problem here.
The other thing is that a lot of the time when they take pictures it also tracks the photographs GPS location. Isn’t usually available to customers, although it would be helpful if they made it available to customers, but it does allow the support team to have some vague idea of where their driver has put it.
I’ve often thought that a good business would be a delivery company and your main gimmick is that you actually deliver the packages. I think they’ve missed out on an untapped market of actually doing the thing they claim to do.
Most of these package delivery companies hire people who would lose a battle of wits to their own reflection, pay them next to nothing, and give them 900 parcels to deliver in 45 minutes. Inevitably it leads to problems. My recommendation is that they don’t do any of that, and just hire more drivers. The increased business they would get by being reliable would offset the cost of having to hire more people.
Plot twist: OP ordered a porch
You got me!
DuskyRo
willyaLast one of these I had the guy was driving away and took the photo.
TransplantedSconieUps driver here. UPS management and their infinite wisdom have decided to give us boards that are incapable of clearing the cache of information unless you completely restart the board. This results in the boards slowing down and eventually crashing, and until the inevitable crash, it slows down to the point where I can take a photo of the delivery, and it won’t register the photo until I’m turning back towards the truck.
I’ve taken photos of the sky, lawns, gardens, flowers, and streets, and often it immediately will register the Stop Complete.
I’m not saying you didn’t get the package stolen, just an explanation of what might have happened here.
Possibly linuxYou should use caution when speaking about your employer online
Edit: This isn’t suppost to be an attack, I just don’t want anyone to lose there job. Apologies if I upset some people.
Lmao why?
Why? Lemmy is pseudonomous and they’re not using their real name so I doubt the employer would know who they are.
Plus it’s not like they’ll care much because it’s a known issue.They even tell us to restart the boards halfway through our day
There’s a whole slew of other shit I could talk about but i’m not gonna do that here and I don’t have the time.
Fair enough, I didn’t intend to start a controversy. Take care
…this is how people outside the industry learn what’s going on, possible explanations for it. 🤨 Otherwise everybody’s just perpetually in the dark.
Also, he didn’t say anything bad about UPS, just a bad part of bad software.
I hope you don’t judge a company by a single person. You should interview a bunch of employees if anything.
The exception to this is if the treatment is really bad.
Sure because they’re giving away trade secrets. Did anyone actually think that UPS were bastion of efficiency because I don’t think that was ever a public opinion.
Get your priorities straight
Fair point, I just know that it is easy to say to much.
bdonvrYou absolutely, 100000% should. Just be careful, keep it semi-anonymous. I say this as someone who has been fired for talking about their employer online lmao.
You just got to be careful about what you disclose.
ZephrCNo, your employer doesn’t want people to learn what they’re really like, which is exactly why you should make it public.
Fair point
As long as you can do so safely, yeah.
How DARE you EVER complain about work, wage slave.
Tell me your a wage cuck without telling me your a wage cuck.
MisterFrogYou shouldn’t lick the bottom of boots, ain’t healthy.
You can actually become liable if you draw to much attention
What country are you from, constantly living in fear of what you say?
American GenX/Boomer. I’ve heard sentiments exactly like that several times growing up.
Land of the free bby 🇱🇷🦜
Maybe he means in a context with your real name visible?
Big corporations don’t need you to help them exploit their workers.
If it were a smaller company sure but for one as massive as UPS I think it’s perfectly safe lol
Yeah your probably right. I just though I’d say this as a reminder. Apparently people are taking this very personally
Lol I read this like an attack and was like wtf chill dude.
Maybe you’re a bit paranoid, but yeah, I’d be careful with naming my employer if I worked for a smaller company, for example? idk
Yeah I probably should’ve phrased it a bit better
Haha I think it was pretty funny
yeah it looks like that’s the shadow of the package on the bottom left corner so it probably took the photo as the driver turned away.
Blahaj_BlastMy proof was one time a picture of my entire apartment building
This is where I would deliver your package
IF I HAD ONE
IF I HAD ONE
“MILDLY” infuriating? lol
If anything, that proves that they didn’t deliver it lol