It’s amazing what a well worded email to a government agency, copied to their Minister’s office, can do.

6mths of #SmartRider problems at Leederville Station, with a single validator failing to read over 50% of cards.

3x calls to PTA Comment Line over 6mths, nothing done to fix.

One email to the agency, copied to the Minister’s office - three of the five validators (just not the faulty one) have been upgraded.

Small wins.

#Perth #PublicTransport #Transit #PublicTransit #Ticketing #Payment