I feel a lot of appointment-based businesses are like this. They’re trying to slot in as many services into one day as they can. Them making you wait is acceptable because they’re with another customer (Though I’m sure they wanna wrap it up with them quickly too). You making them wait is unacceptable because that’ll throw off their carefully timed appointment schedule.

It ain’t great but that’s the bitch of this damned money world huh

Them making you wait is also often a consequence of earlier patients showing up late or an appointment requiring more time than expected.

The options to solve it are less patients per day, but that leads to even longer delays before you even get to your appointment date, OR more professional staff in the office…but that would cut into profits of the people in charge so is immediately off the table in this damned money world.

but that would cut into profits of the people in charge

You mean the municipality, which you also are a part of, and pay tax to?

You mean the municipality, which you also are a part of, and pay tax to?

There aren’t very many hospitals or medical facilities owned by municipalities anymore. Most are either owned and operated by a private hospital network, or operate under a private trust.

The hospital I work at used to be owned by the state via the university, but our governor literally gave the campus away to a private trust that operates for profit. Super fun times.