ElCanutBut with serverless you don't pay for idle time !
ShadowBefore everyone gets their pitchforks out - Person from the image posted on Hacker News, CEO replied and said this charge shouldn’t have happened and they wouldn’t be charging the client anything.
moroniCEO said that forgiving bills for this kind of a thing is a standard practice, but how come this was the customer support’s first reaction:
We normally discount these kinds of attacks to about 20% of the cost, which would make your new bill $20,900. I’ve currently reduced it to about 5%, which is $5,225.
If the customer support has authority to give 20%/5% discounts, this seems to me like the standard practice, and the CEO is probably just doing damage control because this became public.
In this case, customer service is giving roughly 80% / 95% discounts. Which I think bolsters your point even further.
When I worked in customer service I think the largest i was ever able to issue was a 10% discount. Even with managerial approval I don’t think I ever saw anyone get more than a 25% discount, and that was for legitimate complaints, not the Karen style made up whining.