Mastodawn

Marco Arment Feb 28, 2024

Never buy anything from Dyson's website.

Never, ever, ever, ever.

Been fighting with them to resolve a duplicate order (from their website crashing) since Black Friday. They've had the return since January 4. I still don't have a refund. (Just filed a chargeback. I hate doing that.)

I've lost HOURS to this. I've never seen a company with such poor basic service.

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Jérôme Feb 28, 2024

@marcoarment same if you have a defective product under warranty and try to deal with email support. 14 days to get a (wrong) answer. Nothing gets solved

Found out that at least my city had a repair center and fixed my issue in less than 24 hours. Just have to show up, no appointment.

If you’re far from a repair center, you are entirely fucked.

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PG&E Delenda Est

@jerome @marcoarment I legit found a dude on yelp who came to my apartment and replaced the clutch on mine for 75 bucks. Indie vacuum repair is a thing and they’re great.