Interesting read ➡️ Although I am rather "avoiding conflicts proactively", the 4 steps of the nonviolent communication are great advice:
1. Observe - describe the situation without judgement
2. Share - identify the underlying needs
3. Request - articulate what is required in a concrete manner
4. Empathize - find common ground even when not agreeing
https://getlighthouse.com/blog/resolve-conflict-in-workplace-as-a-manager/?ref=techmanagerweekly.com