Sensitivezombie

eBay won't help me with my account

https://lemmy.zip/post/8750077

eBay won't help me with my account - Lemmy.zip

I’m a casual eBay user. On rare occasions, I will sell household items when I no longer use them. Well, I went to sell my Nintendo Switch on eBay and found out my account has been restricted indefinitely selling. When I tried chat with the customer service agent, they provided a name of some entity that I don’t recognize in relation to my account for the reason for restriction, then refused to help me any further and simply disconnect. What kind of shity service is that? When I was provided an automated option to “appeal”, it didn’t work when i clicked on it. It didn’t do anything. Same with other options. They don’t have any other way to appeal on their website from what I can see. So caught off guard and annoyed.

Jan 21, 2024 at 7:33pmWeb
Show threadThrowawayInTheYear23Jan 21, 2024
Geez, I thought Revolut support was bad when they abruptly closed my account.
Show threadSensitivezombieJan 21, 2024
No wonder why eBay has fallen off
Show threaddblsaikoJan 21, 2024

aNd i wOuLd lIkE InFoRm yOu tHaT We dOn’t mAkE DeCiSiOnS LiKe tHiS LiGhTlY

every time someone has to explicitly say this it’s a lie

Show threadSensitivezombieJan 21, 2024
All the rep did was copy pasta. What kind of ppl are they hiring.
Show thread4amJan 21, 2024
I mean, welcome to every online support chat since they were invented
Show threadSensitivezombieJan 22, 2024
It’s because of crap like this we as society need to go back to brick and mortar shops. Isn’t the whole point of online shopping is to provide convenience? How is this convenience.
Show threadKISSmyOSJan 22, 2024
I mean in a brick and mortar store the owner can also just tell you to beat it without giving a reason, and there’s nothing you can do about it.
Show threadrufusJan 22, 2024
Maybe AI? I mean there wasn’t anything of substance in the replies.
Show threadMontaggeJan 22, 2024
Many aren't allowed to go off script
Show threadmateomauiJan 21, 2024

what kind of shitty service is that

it’s eBay

Show threadJJROKCZJan 21, 2024
Yea eBay has been terrible for the entirety of its existence… unfortunately no one seems to be interested in making a better product and competing against them
Show threadmateomauiJan 22, 2024
I’ve been trying to think of a time when I had good customer service from them and came up with nothing so far.
Show threadchickenJan 22, 2024
Hate this kind of thing. Would be cool if there was a more decentralized alternative for ecommerce that people actually use.
Show threadcobysevJan 22, 2024

I tried to sell my car on eBay back in 2008 - the first thing I ever attempted to sell on their site. I’ve bought a few random things from eBay over the years, including my car 3 years prior.

My account was immediately flagged for potential fraud and locked down. The only way they’d clear it was if I photocopied my driver’s license and mailed it to them; they wouldn’t accept a digital copy.

I just created a new account and have been using that ever since. I ended up selling my car outside of eBay; I’m never attempting to sell a vehicle through their site again.

Show threadWaluigis_Talking_ButtplugJan 22, 2024

I had my ebay account restricted the same day I made it. Was really confused and frustrated and i made the account to buy something

So I just made another account with my same email address just without any periods, have had that account for years. Still no idea why I was restricted at all the first time and not the second…

Show threadasdfasdfasdfJan 22, 2024
If you use eBay and PayPal you’re asking for this. They shit all over users and don’t care. I’ve vowed to never use either of them again.
Show threadmysoulishomeJan 23, 2024

This is really strange. For some reason they think you are the same person or entity as this techdiscount whatever account. Normally that would be because you have the same mailing address, or link the same bank account or something. Maybe your name and date of birth are similar to this other banned person?

Really stupid.

Can you call on the phone?

Show threadFluffyPotatoJan 23, 2024
Something similar happened to me though I have never sold anything but bought like 3 items over 5 years and my selling got limited for some unknown reason. I figured it’s no great loss and deleted my account and made a new one.
Show threadskarnJan 24, 2024

I had an ebay account I used for years, and when I was travelling I bought a screwdriver set. A year later, my account was locked, I contacted support and they said it was because of that purchase.

It baffles me why they’d lock an account for buying something, but let alone after 6 months. Have avoided them since.